Read documentation
Find setup, configuration and troubleshooting guidance organized automatically by product.
Browse docs →Support center
Support & Contact
Search product documentation for a direct answer, contact Leanmerce, or open a private ticket from your Account.
Support & Contact
Need help?
You can contact Leanmerce directly:
Email: support@leanmerce.com
Telephone: +387 63 690 553
Customer Support
Existing customers can use Leanmerce Account → Support.
The Support area allows you to open and follow support requests concerning:
- technical issues;
- installation and updates;
- licence and activation;
- billing and invoices;
- account and organisation;
- product and pre-sale questions.
Your support thread remains available in your Account.
Technical information
When reporting a technical issue, you may provide relevant system information such as WordPress, WooCommerce, PHP and Leanmerce plugin versions.
Do not provide passwords, API keys, card information, database credentials or personal customer/order information from your own store.
Billing and licence support
Billing, invoice, licence and account-access questions may be raised even where a paid technical-support entitlement has expired, according to the applicable Leanmerce support policy.
Two clear paths
Self-service guidance or private help.
Documentation is always public. Ticket threads, diagnostic context and attachments stay behind Account authorization.
Open a support ticket
Customers can securely connect a request to a plugin, license or site and continue the conversation in Account.
Sign in for support →Privacy by design
Share only purposeful diagnostics.
Never include passwords, API keys, payment details or personal customer data. Support does not collect store diagnostics automatically.