Support Policy

Technical support for an actively entitled paid Leanmerce product includes reasonable assistance with:

installation;
configuration;
product functionality;
Leanmerce licence/activation;
confirmed product defects;
supported WordPress/WooCommerce integration questions.

Support does not normally include custom development, unrelated third-party debugging, server administration or repair of unsupported environments unless expressly agreed separately.

Customers may submit technical requests through Account → Support.

Billing, invoice, account and licence-access questions may be raised even where premium technical-support eligibility has expired.

Historic support tickets remain available according to the Leanmerce Account support model.

Email: support@leanmerce.com
Telephone: +387 63 690 553