Troubleshooting
- PAWS connection fails: verify active API/Connector access, HTTPS, CompanyDB and the selected authentication mode.
- Module is Not Ready: run discovery, review the exact source, Confirm and Lock the required mapping.
- No or multiple GTIN candidates: inspect bounded samples and keep ambiguous evidence unconfirmed.
- Invalid GTIN: correct the format or check digit before retrying.
- Duplicate/equivalent GTIN conflict: resolve ownership; the gated write remains blocked while another SKU owns the identifier.
- Lock disappeared: a protected source changed; review, confirm and lock the new exact mapping.
- Protected Sale: WooCommerce sale context prevents a regular-price correction. Price Control never changes
sale_price. - Price source changed: rerun the comparison; the individual correction refuses a stale live source.
- Reconciliation looks stale: page loads and filters show saved results. Run the explicit full stock check for a new catalog-wide comparison.
- Single-SKU stock correction fails: verify the current mapping/product and run a fresh targeted check. Correction remains PANTHEON → WooCommerce only.
- License or Dry Run blocks an action: validate entitlement and readiness; disable Dry Run only for an approved Go Live configuration.
- CSV/XLSX import is rejected: use the template, keep SKU and EAN as the first two columns, preserve leading zeroes, stay within 1,000 rows and resolve invalid, duplicate or conflicting rows.
- Data Discovery evidence is unclear: export credential-free JSON/XLSX diagnostics and ask the merchant PANTHEON partner or Leanmerce Support to review the candidate evidence.
Do not use direct database repair. See Logs, diagnostics and support for a safe support package.