Troubleshooting Influencer Collaboration
Use the current record state and Diagnostics before attempting manual data repair.
Influencer Program is missing from My Account
Confirm WooCommerce and Free/Core are active, then open Settings → Permalinks and save once. Sign out and back in. The canonical creator location is My Account → Influencer Program; an old shortcode page redirects signed-in users to that endpoint.
A creator cannot join
Open Leanmerce → Settings → Program. Confirm the enrollment mode. For Invite only, verify the signed-in account email matches the invitation and the invitation is valid. For Manual approval, check Leanmerce → Influencers for Pending status.
An Opportunity is not visible
Verify it is Open, within the application window and matches the creator’s country/platform eligibility. Check Diagnostics for creator visibility. Draft, Paused, Closed and Archived Opportunities do not accept normal new applications.
Selection or counter actions are unavailable
Review application and offer state. Withdrawn, rejected, expired, superseded or terminal records cannot use actions intended for submitted/negotiating/selection-pending records.
Fulfillment is blocked
Open the Collaboration’s readiness view. Confirm accepted terms, product choice and creator shipping address. Correct the missing prerequisite; do not force a status.
Content cannot be uploaded
Check allowed file type/size, creator ownership and deliverable state. Private content storage must remain protected.
Pro menu is missing
Confirm exact compatible Free/Core and Pro packages are active and the Pro license state permits the feature. Do not patch the vendor package or expose a permanent Pro ZIP.
Related documentation
See Status and collaboration terminology and the article for the failing workflow.